NONE
OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS
A CONSUMER
Terms updated 13th June 2008
We ONLY trade in sterling (GBP).
You may only place orders and make communications with
us in English, and all contracts concluded between us will
be in English.
Shipping And Handling
The website knows the weight of your order and the shipping
destination. Please choose a shipping option appropriate to
your order.
Only the shipping options appropriate to your order will be
displayed. We use various couriers in order to get the best
combination of service and value for money for our
customers. You specify the method of carriage during the
order process.
Cancelling an Order
Under the EC Distance Selling Directive, you have the right
to cancel the contract for your purchase within 7 working
days commencing the day after the date that the items were
delivered. You do not need to give us any reason for
cancelling your contract, nor will you have to pay any
penalty. You cannot cancel your contract if the goods you
have ordered have been installed.
To cancel a contract, write "Cancel Contract"
on the back of the invoice. Package the items securely and
send them to us with the invoice within 7 working days
commencing the day after the date that the items were
delivered. We request that you email us at returns@allblindsltd.co.uk
to tell us that you are returning goods before you send
them. 24 hours' advance warning is required for returns. The
return address is:
All Blinds (Dewsbury) Ltd,
14 Corporation Street
Dewsbury
WF16 9SA
We recommend that you use a recorded-delivery service.
Note that you will be responsible for the costs of returning
the goods to us unless we delivered the item to you in
error.
When we receive the goods with the notice of your
cancellation of this order, we will refund the relevant part
of the purchase price for that item.
Once you have notified us that you are cancelling your
contract, any sum debited to us from your credit card will
be re-credited to your account as soon as possible and in
any event within 30 days of your order, provided that the
goods in question are returned by you and received by us in
the condition they were in when delivered to you. If you do
not return the goods delivered to you or do not pay the
costs of delivery, we shall be entitled to deduct the direct
costs of recovering the goods from the amount to be
re-credited to you.
Cancellation by ALL BLINDS
We reserve the right to cancel the contract between us if:-
a) we have insufficient stock to deliver the goods you
have ordered,
b) we do not deliver to your area, or
c) one or more of the goods you have ordered was listed at
an incorrect price due to a typographical error or an error
in the pricing information received by us from our
suppliers.
If we do cancel your contract we will notify you by
e-mail and we will re-credit your account with any sum
deducted by us from your credit card as soon as possible,
but in any event within 30 days of your order. We will not
be obliged to offer any additional compensation for
disappointment suffered.
Delivery Schedule
Due to the nature of products we sell, we will endeavor to deliver goods on the date agreed by both parties.
Events Beyond our Control
We shall have no liability to you for any failure to deliver
goods you have ordered, or any delay in doing so or for any
damage or defect to goods delivered that is caused by any
event or circumstance beyond our reasonable control
including, without limitation, strikes, lock-outs and other
industrial disputes, breakdown of systems or network access,
flood, fire, explosion or accident.
Liability
If the goods we deliver are not what you ordered or are
damaged or defective or the delivery is of an incorrect
quantity, we shall have no liability to you unless you
notify us in writing (e.g. by email) at our contact address
of the problem within 10 working days of the delivery of the
goods in question.
If you do not receive goods ordered by you within 30 days
of the date on which you ordered them, we shall have no
liability to you unless you notify us in writing at our
contact address of the problem within 40 days of the date on
which you ordered the goods.
If you notify a problem to us under this condition our
only obligation will be, at your option:-
a) to make good any shortage or non-delivery,
b) to replace or repair any goods that are damaged or
defective, or
c) to refund to you the amount paid by you for the goods in
question in whatever way we choose.
Save as precluded by law, we will not be liable to you
for any indirect or consequential loss, damage or expenses
(including loss of profits, business or goodwill) howsoever
arising out of any problem you notify to us under this
condition and we shall have no liability to pay any money to
you by way of compensation other than to refund to you the
amount paid by you for the goods in question under paragraph
c) above.
You must observe and comply with all applicable
regulations and legislation, including obtaining all
necessary customs, import or other permits to purchase goods
from our site. The importation or exportation of certain of
our goods to you may be prohibited by certain national laws.
We make no representation and accept no liability in respect
of the export or import of the goods you purchased.
Notwithstanding the foregoing, nothing in these terms and
conditions is intended to limit any rights you might have as
a consumer under applicable local law or other statutory
rights that may not be excluded nor in any way to exclude or
limit our liability to you for any death or personal injury
resulting from our negligence.
Guarantee on products we sell
We guarantee your satisfaction.
All products carry a minimum of 1 year's warranty
against failure and defects under reasonable operating
conditions.
This does not affect your statutory rights as a consumer.
Complaints Procedure
In the unlikely event that you have a complaint concerning
an order through All Blinds, either:-
i. Email complaints@allblindsltd.co.uk.
We will acknowledge receipt of your email within 1 working
day.
ii. Write to :
All Blinds (Dewsbury) Ltd,
14 Corporation Street
Dewsburybr>
WF13 1QL
iii. Telephone 01924 485 333 (+44 1924 485 333 from outside
the UK). Please note that the telephone line is manned from
9.00am to 5.30pm UK time Monday to Friday.
A senior manager at All Blinds (Dewsbury) Ltd will personally deal with your
complaint and you will be kept informed during all stages of
the complaints procedure.
